/* DanielDesk — White UI, Black Sidebar, Blue Accent */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500&display=swap');

:root {
  /* ── Core palette ── */
  --black:      #0A0C10;
  --black-2:    #111318;
  --black-3:    #191C23;
  --black-4:    #21252E;

  --white:      #FFFFFF;
  --off-white:  #F7F8FA;
  --surface:    #F0F2F5;
  --surface-2:  #E8EAEE;

  --blue:       #2563EB;
  --blue-dark:  #1D4ED8;
  --blue-light: #EEF3FD;
  --blue-mid:   #DBEAFE;

  /* ── Text ── */
  --tx-strong:  #0A0C10;
  --tx-base:    #374151;
  --tx-soft:    #6B7280;
  --tx-muted:   #9CA3AF;
  --tx-white:   #FFFFFF;
  --tx-white-2: rgba(255,255,255,.65);
  --tx-white-3: rgba(255,255,255,.35);

  /* ── Borders ── */
  --bdr:        #E5E7EB;
  --bdr-dark:   #D1D5DB;
  --bdr-black:  rgba(255,255,255,.08);
  --bdr-black-2:rgba(255,255,255,.14);

  /* ── Status ── */
  --green:      #059669; --green-bg: #ECFDF5; --green-bdr: #A7F3D0;
  --yellow:     #D97706; --yellow-bg:#FFFBEB; --yellow-bdr:#FDE68A;
  --red:        #DC2626; --red-bg:   #FEF2F2; --red-bdr:   #FECACA;
  --purple:     #7C3AED; --purple-bg:#F5F3FF; --purple-bdr:#DDD6FE;
  --orange:     #EA580C;

  /* ── Layout ── */
  --sw: 236px;
  --th: 54px;

  /* ── Radii ── */
  --r1: 6px;
  --r2: 8px;
  --r3: 12px;
  --r4: 16px;

  /* ── Fonts ── */
  --font: 'Inter', system-ui, sans-serif;
  --mono: 'JetBrains Mono', monospace;

  /* ── Shadows ── */
  --shadow-sm: 0 1px 2px rgba(0,0,0,.06), 0 1px 3px rgba(0,0,0,.1);
  --shadow-md: 0 4px 6px rgba(0,0,0,.07), 0 2px 4px rgba(0,0,0,.06);
  --shadow-lg: 0 10px 25px rgba(0,0,0,.12), 0 4px 10px rgba(0,0,0,.08);
  --shadow-xl: 0 20px 40px rgba(0,0,0,.15);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { font-size: 14px; }
body {
  font-family: var(--font);
  background: var(--off-white);
  color: var(--tx-base);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}

::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--bdr-dark); border-radius: 3px; }

/* ── TYPE ── */
h1 { font-size: 1.4rem; font-weight: 700; letter-spacing: -.025em; color: var(--tx-strong); }
h2 { font-size: 1.1rem;  font-weight: 650; letter-spacing: -.02em;  color: var(--tx-strong); }
h3 { font-size: .95rem;  font-weight: 600; letter-spacing: -.015em; color: var(--tx-strong); }
p  { color: var(--tx-soft); line-height: 1.65; }
a  { color: var(--blue); text-decoration: none; transition: color .12s; }
a:hover { color: var(--blue-dark); }

/* ── LAYOUT ── */
.app-shell { display: flex; min-height: 100vh; }

/* ── SIDEBAR — black ── */
.sidebar {
  width: var(--sw);
  background: var(--black);
  display: flex; flex-direction: column;
  position: fixed; inset: 0 auto 0 0;
  z-index: 100;
  transition: transform .22s ease;
}

.sidebar-logo {
  height: var(--th);
  display: flex; align-items: center;
  padding: 0 16px; gap: 10px;
  border-bottom: 1px solid var(--bdr-black);
  flex-shrink: 0;
}

.logo-mark {
  width: 26px; height: 26px;
  background: var(--blue);
  border-radius: var(--r1);
  display: flex; align-items: center; justify-content: center;
  font-family: var(--mono); font-size: 11px; font-weight: 700;
  color: var(--white); letter-spacing: -.5px; flex-shrink: 0;
}

.logo-text { font-size: 14.5px; font-weight: 700; color: var(--white); letter-spacing: -.025em; }
.logo-text span { color: var(--tx-white-2); font-weight: 400; }

.sidebar-nav { flex: 1; padding: 10px 8px; overflow-y: auto; }

.nav-section {
  font-family: var(--mono); font-size: 9.5px; font-weight: 500;
  letter-spacing: .1em; color: var(--tx-white-3);
  text-transform: uppercase; padding: 16px 8px 5px;
}

.nav-item {
  display: flex; align-items: center; gap: 9px;
  padding: 7px 9px; border-radius: var(--r1);
  color: var(--tx-white-2); font-size: 13.5px; font-weight: 450;
  transition: all .1s; margin-bottom: 1px;
  text-decoration: none; position: relative;
}
.nav-item:hover { background: var(--black-3); color: var(--white); }
.nav-item.active { background: var(--blue); color: var(--white); font-weight: 500; }
.nav-item svg { width: 15px; height: 15px; flex-shrink: 0; opacity: .6; }
.nav-item.active svg, .nav-item:hover svg { opacity: 1; }

.nav-badge {
  margin-left: auto; background: var(--blue); color: var(--white);
  font-family: var(--mono); font-size: 9.5px; font-weight: 600;
  padding: 1px 6px; border-radius: 20px; min-width: 18px; text-align: center;
}
.nav-item.active .nav-badge { background: rgba(255,255,255,.25); }

.sidebar-footer { padding: 10px 8px; border-top: 1px solid var(--bdr-black); flex-shrink: 0; }

.user-pill {
  display: flex; align-items: center; gap: 9px;
  padding: 8px 9px; border-radius: var(--r1);
  cursor: pointer; transition: background .1s; position: relative;
}
.user-pill:hover { background: var(--black-3); }

.avatar {
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--black-3); border: 1px solid var(--bdr-black-2);
  display: flex; align-items: center; justify-content: center;
  font-size: 10px; font-weight: 600; color: var(--tx-white-2); flex-shrink: 0;
}
.avatar-sm { width: 24px; height: 24px; font-size: 9px; }
.avatar-lg { width: 38px; height: 38px; font-size: 13px; }

.user-name { font-size: 13px; font-weight: 500; color: var(--white); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-role { font-family: var(--mono); font-size: 10px; color: var(--tx-white-3); text-transform: uppercase; letter-spacing: .05em; }

/* ── MAIN AREA — white ── */
.main-wrap { margin-left: var(--sw); flex: 1; display: flex; flex-direction: column; min-height: 100vh; }

.topbar {
  height: var(--th);
  background: var(--white);
  border-bottom: 1px solid var(--bdr);
  display: flex; align-items: center; padding: 0 24px; gap: 12px;
  position: sticky; top: 0; z-index: 50;
  box-shadow: var(--shadow-sm);
}
.topbar-title {
  font-size: 13.5px; font-weight: 600; flex: 1;
  color: var(--tx-strong); letter-spacing: -.01em;
}
.topbar-actions { display: flex; align-items: center; gap: 6px; }

.sidebar-toggle {
  display: none; background: none; border: none;
  color: var(--tx-soft); cursor: pointer; padding: 4px;
}

.main-content { padding: 24px; flex: 1; }

/* ── CARDS ── */
.card {
  background: var(--white);
  border: 1px solid var(--bdr);
  border-radius: var(--r3);
  padding: 20px;
  box-shadow: var(--shadow-sm);
}
.card-sm { padding: 14px; border-radius: var(--r2); }

.card-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 18px;
}
.card-title {
  font-size: 13px; font-weight: 600; color: var(--tx-strong);
  display: flex; align-items: center; gap: 7px;
}
.card-title svg { width: 14px; height: 14px; color: var(--tx-muted); }

/* ── STAT CARDS ── */
.stats-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(175px, 1fr));
  gap: 14px; margin-bottom: 24px;
}

.stat-card {
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r3); padding: 18px 20px;
  box-shadow: var(--shadow-sm);
  transition: box-shadow .15s, transform .12s;
}
.stat-card:hover { box-shadow: var(--shadow-md); transform: translateY(-1px); }

.stat-icon {
  width: 34px; height: 34px; border-radius: var(--r2);
  background: var(--stat-bg, var(--blue-light));
  display: flex; align-items: center; justify-content: center; margin-bottom: 14px;
}
.stat-icon svg { width: 15px; height: 15px; color: var(--stat-color, var(--blue)); }

.stat-value {
  font-size: 1.8rem; font-weight: 700; letter-spacing: -.04em;
  line-height: 1; color: var(--tx-strong); margin-bottom: 4px;
}
.stat-label {
  font-family: var(--mono); font-size: 10px; color: var(--tx-muted);
  text-transform: uppercase; letter-spacing: .07em;
}

/* ── TABLE ── */
.table-wrap { overflow-x: auto; }
table.dd-table { width: 100%; border-collapse: collapse; }

.dd-table thead th {
  font-family: var(--mono); font-size: 10px; font-weight: 500;
  letter-spacing: .07em; text-transform: uppercase;
  color: var(--tx-muted); padding: 9px 16px;
  border-bottom: 1px solid var(--bdr); text-align: left; white-space: nowrap;
  background: var(--off-white);
}

.dd-table tbody tr {
  border-bottom: 1px solid var(--bdr);
  transition: background .08s; cursor: pointer;
}
.dd-table tbody tr:hover { background: var(--off-white); }
.dd-table tbody tr:last-child { border-bottom: none; }
.dd-table td { padding: 11px 16px; font-size: 13px; color: var(--tx-base); vertical-align: middle; }

.ticket-subject { color: var(--tx-strong); font-weight: 600; margin-bottom: 2px; }
.ticket-meta    { font-size: 11.5px; color: var(--tx-muted); display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.ticket-number  { font-family: var(--mono); font-size: 11px; color: var(--tx-muted); }

/* ── BADGES ── */
.badge {
  display: inline-flex; align-items: center;
  padding: 2px 8px; border-radius: 4px;
  font-family: var(--mono); font-size: 10.5px; font-weight: 500;
  white-space: nowrap; border: 1px solid transparent;
}
.badge-open       { background: var(--blue-light);  color: var(--blue);   border-color: var(--blue-mid); }
.badge-inprogress { background: var(--yellow-bg);   color: var(--yellow); border-color: var(--yellow-bdr); }
.badge-pending    { background: var(--purple-bg);   color: var(--purple); border-color: var(--purple-bdr); }
.badge-resolved   { background: var(--green-bg);    color: var(--green);  border-color: var(--green-bdr); }
.badge-closed     { background: var(--surface);     color: var(--tx-soft);border-color: var(--bdr); }
.badge-default    { background: var(--surface);     color: var(--tx-soft);border-color: var(--bdr); }

.priority-dot {
  display: inline-block; width: 6px; height: 6px;
  border-radius: 50%; margin-right: 5px; vertical-align: middle;
}
.priority-low      { background: var(--green); }
.priority-medium   { background: var(--yellow); }
.priority-high     { background: var(--orange); }
.priority-critical { background: var(--red); box-shadow: 0 0 4px rgba(220,38,38,.5); }

/* ── BUTTONS ── */
.btn {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 7px 14px; border-radius: var(--r2);
  font-size: 13px; font-weight: 500; font-family: var(--font);
  cursor: pointer; border: 1px solid transparent;
  transition: all .1s; text-decoration: none; white-space: nowrap;
  letter-spacing: -.01em; line-height: 1.2;
}
.btn svg { width: 13px; height: 13px; }

.btn-primary {
  background: var(--blue); color: var(--white);
  border-color: var(--blue);
  box-shadow: 0 1px 2px rgba(37,99,235,.3);
}
.btn-primary:hover {
  background: var(--blue-dark); border-color: var(--blue-dark); color: var(--white);
  box-shadow: 0 4px 12px rgba(37,99,235,.35);
}

.btn-secondary {
  background: var(--white); color: var(--tx-base);
  border-color: var(--bdr); box-shadow: var(--shadow-sm);
}
.btn-secondary:hover { background: var(--off-white); color: var(--tx-strong); border-color: var(--bdr-dark); }

.btn-ghost { background: transparent; color: var(--tx-soft); border-color: transparent; }
.btn-ghost:hover { background: var(--surface); color: var(--tx-strong); }

.btn-danger  { background: var(--red-bg);   color: var(--red);   border-color: var(--red-bdr); }
.btn-danger:hover  { background: var(--red); color: var(--white); border-color: var(--red); }

.btn-success { background: var(--green-bg); color: var(--green); border-color: var(--green-bdr); }
.btn-success:hover { background: var(--green); color: var(--white); }

.btn-sm   { padding: 5px 10px; font-size: 12.5px; }
.btn-lg   { padding: 9px 18px; font-size: 14px; font-weight: 600; }
.btn-icon { padding: 6px; }
.btn-block { width: 100%; justify-content: center; }

/* ── FORMS ── */
.form-group { margin-bottom: 16px; }

label {
  display: block; font-size: 12px; font-weight: 500;
  color: var(--tx-base); margin-bottom: 6px; letter-spacing: -.005em;
}
label .required { color: var(--red); margin-left: 2px; }

.form-control {
  width: 100%; background: var(--white);
  border: 1px solid var(--bdr); color: var(--tx-strong);
  padding: 8px 12px; border-radius: var(--r2);
  font-size: 13.5px; font-family: var(--font);
  transition: border-color .12s, box-shadow .12s;
  outline: none; appearance: none;
  box-shadow: var(--shadow-sm);
}
.form-control:focus {
  border-color: var(--blue);
  box-shadow: 0 0 0 3px rgba(37,99,235,.12);
}
.form-control::placeholder { color: var(--tx-muted); }
textarea.form-control { resize: vertical; min-height: 90px; line-height: 1.6; }
select.form-control {
  cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='11' height='11' viewBox='0 0 24 24' fill='none' stroke='%239CA3AF' stroke-width='2.5'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 10px center; padding-right: 30px;
}
select[multiple].form-control { background-image: none; padding-right: 12px; min-height: 100px; }
select[multiple].form-control option:checked { background: var(--blue-light); color: var(--blue); }

.form-row   { display: grid; gap: 14px; }
.form-row-2 { grid-template-columns: 1fr 1fr; }
.form-row-3 { grid-template-columns: 1fr 1fr 1fr; }
.form-hint  { font-size: 12px; color: var(--tx-muted); margin-top: 5px; line-height: 1.5; }
.form-error { font-size: 12px; color: var(--red); margin-top: 4px; }

/* ── TICKET THREAD ── */
.ticket-thread { display: flex; flex-direction: column; gap: 10px; }
.thread-item { display: flex; gap: 10px; }

.thread-bubble {
  flex: 1; background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r3); padding: 14px 16px; box-shadow: var(--shadow-sm);
}
.thread-bubble.internal {
  background: var(--yellow-bg);
  border-color: var(--yellow-bdr); border-left: 3px solid var(--yellow);
}
.thread-bubble.system-msg {
  background: var(--off-white); border: 1px dashed var(--bdr);
  text-align: center; padding: 8px; box-shadow: none;
}

.thread-author { font-size: 13px; font-weight: 600; color: var(--tx-strong); }
.thread-time   { font-family: var(--mono); font-size: 11px; color: var(--tx-muted); }
.thread-body   { font-size: 13.5px; color: var(--tx-base); margin-top: 7px; line-height: 1.65; }

.internal-label {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 10.5px; font-weight: 600; color: var(--yellow);
  text-transform: uppercase; letter-spacing: .06em;
  background: var(--yellow-bdr); padding: 2px 7px;
  border-radius: 4px; margin-bottom: 7px;
}

/* ── REPLY BOX ── */
.reply-box {
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r3); overflow: hidden; box-shadow: var(--shadow-sm);
}
.reply-tabs { display: flex; border-bottom: 1px solid var(--bdr); background: var(--off-white); }
.reply-tab {
  padding: 10px 18px; font-size: 13px; font-weight: 500;
  color: var(--tx-soft); cursor: pointer; border-bottom: 2px solid transparent;
  transition: all .1s; display: flex; align-items: center; gap: 6px;
}
.reply-tab svg { width: 13px; height: 13px; }
.reply-tab.active { color: var(--blue); border-bottom-color: var(--blue); background: var(--white); }
.reply-tab:hover:not(.active) { color: var(--tx-base); }
.reply-body { padding: 16px; }

/* ── FLASH ── */
.flash {
  display: flex; align-items: center; gap: 9px;
  padding: 11px 14px; border-radius: var(--r2);
  margin-bottom: 18px; font-size: 13.5px; font-weight: 500;
  border: 1px solid; overflow: hidden;
}
.flash svg { width: 15px; height: 15px; flex-shrink: 0; }
.flash-success { background: var(--green-bg);  border-color: var(--green-bdr);  color: var(--green); }
.flash-error   { background: var(--red-bg);    border-color: var(--red-bdr);    color: var(--red); }
.flash-info    { background: var(--blue-light); border-color: var(--blue-mid);  color: var(--blue); }
.flash-warning { background: var(--yellow-bg); border-color: var(--yellow-bdr); color: var(--yellow); }

/* ── FILTER BAR ── */
.filter-bar { display: flex; align-items: center; gap: 8px; margin-bottom: 18px; flex-wrap: wrap; }

.search-box {
  display: flex; align-items: center; gap: 8px;
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r2); padding: 7px 12px;
  flex: 1; min-width: 200px;
  box-shadow: var(--shadow-sm); transition: border-color .12s;
}
.search-box:focus-within { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(37,99,235,.1); }
.search-box input { background: transparent; border: none; outline: none; color: var(--tx-strong); font-size: 13.5px; font-family: var(--font); width: 100%; }
.search-box svg { color: var(--tx-muted); width: 14px; height: 14px; flex-shrink: 0; }

/* ── PAGINATION ── */
.pagination { display: flex; gap: 3px; justify-content: center; margin-top: 18px; }
.page-btn {
  padding: 5px 11px; border-radius: var(--r2);
  font-size: 13px; background: var(--white);
  border: 1px solid var(--bdr); color: var(--tx-soft);
  cursor: pointer; transition: all .1s; text-decoration: none;
  box-shadow: var(--shadow-sm);
}
.page-btn:hover { color: var(--tx-strong); border-color: var(--bdr-dark); }
.page-btn.active { background: var(--blue); border-color: var(--blue); color: var(--white); box-shadow: none; }

/* ── MODAL ── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.45);
  z-index: 9000; display: flex; align-items: center; justify-content: center;
  padding: 20px; backdrop-filter: blur(3px);
}
.modal {
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r4); padding: 24px; width: 100%;
  max-width: 520px; max-height: 90vh; overflow-y: auto;
  box-shadow: var(--shadow-xl);
  animation: modalIn .16s ease;
}
@keyframes modalIn {
  from { opacity: 0; transform: translateY(10px) scale(.98); }
  to   { opacity: 1; transform: none; }
}
.modal-header {
  display: flex; justify-content: space-between; align-items: center;
  margin-bottom: 18px; padding-bottom: 14px; border-bottom: 1px solid var(--bdr);
}
.modal-title { font-size: 15px; font-weight: 700; color: var(--tx-strong); display: flex; align-items: center; gap: 8px; }
.modal-title svg { width: 15px; height: 15px; color: var(--tx-muted); }
.modal-close {
  width: 28px; height: 28px; border-radius: var(--r1);
  background: var(--off-white); border: 1px solid var(--bdr);
  color: var(--tx-soft); cursor: pointer;
  display: flex; align-items: center; justify-content: center; transition: all .1s;
}
.modal-close:hover { background: var(--red-bg); color: var(--red); border-color: var(--red-bdr); }

/* ── EMPTY STATE ── */
.empty-state { text-align: center; padding: 52px 20px; }
.empty-icon  { font-size: 32px; margin-bottom: 14px; opacity: .3; }
.empty-title { font-size: 14.5px; font-weight: 600; color: var(--tx-strong); margin-bottom: 6px; }
.empty-desc  { font-size: 13px; color: var(--tx-muted); max-width: 280px; margin: 0 auto; }

/* ── DROPDOWN ── */
.dropdown { position: relative; display: inline-block; }
.dropdown-menu {
  position: absolute; top: calc(100% + 6px); right: 0;
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r3); min-width: 170px; z-index: 1000;
  padding: 5px; box-shadow: var(--shadow-lg); display: none;
}
.dropdown-menu.show { display: block; animation: fadeIn .1s ease; }
.dropdown-item {
  display: flex; align-items: center; gap: 8px; padding: 8px 10px;
  border-radius: var(--r1); font-size: 13.5px; color: var(--tx-base);
  cursor: pointer; transition: all .08s; text-decoration: none;
}
.dropdown-item:hover { background: var(--off-white); color: var(--tx-strong); }
.dropdown-item svg { width: 14px; height: 14px; color: var(--tx-muted); }
.dropdown-divider { height: 1px; background: var(--bdr); margin: 4px 0; }

/* ── TICKET DETAIL ── */
.ticket-layout { display: grid; grid-template-columns: 1fr 275px; gap: 18px; align-items: start; }

.ticket-meta-panel {
  background: var(--white); border: 1px solid var(--bdr);
  border-radius: var(--r3); overflow: hidden; box-shadow: var(--shadow-sm);
}
.meta-section { padding: 14px 16px; border-bottom: 1px solid var(--bdr); }
.meta-section:last-child { border-bottom: none; }
.meta-label { font-size: 11px; font-weight: 600; color: var(--tx-muted); text-transform: uppercase; letter-spacing: .06em; margin-bottom: 7px; }
.meta-value { font-size: 13.5px; color: var(--tx-strong); font-weight: 500; }

/* ── ASSET CHIPS ── */
.asset-chip {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 5px 10px; background: var(--blue-light);
  border: 1px solid var(--blue-mid); border-radius: var(--r1);
  font-size: 12.5px; color: var(--blue); text-decoration: none;
  font-weight: 500; transition: all .12s;
}
.asset-chip:hover { background: var(--blue-mid); color: var(--blue-dark); }
.asset-chip svg { width: 12px; height: 12px; }

/* ── TIMELINE ── */
.timeline { display: flex; flex-direction: column; }
.timeline-item { display: flex; gap: 10px; padding-bottom: 14px; position: relative; }
.timeline-item:not(:last-child)::before {
  content: ''; position: absolute; left: 13px; top: 28px; bottom: 0;
  width: 1px; background: var(--bdr);
}
.timeline-dot {
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--off-white); border: 1px solid var(--bdr);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; font-size: 11px;
}
.timeline-content { flex: 1; padding-top: 4px; }
.timeline-text { font-size: 12.5px; color: var(--tx-base); line-height: 1.5; }
.timeline-text strong { color: var(--tx-strong); font-weight: 600; }
.timeline-time { font-family: var(--mono); font-size: 10.5px; color: var(--tx-muted); margin-top: 2px; }

/* ── STATUS DOTS ── */
.status-dot { width: 7px; height: 7px; border-radius: 50%; display: inline-block; margin-right: 5px; }
.dot-available   { background: var(--green); }
.dot-assigned    { background: var(--blue); }
.dot-maintenance { background: var(--yellow); }
.dot-retired     { background: var(--tx-muted); }
.dot-lost        { background: var(--red); }

/* ── PORTAL ── */
.portal-wrapper { min-height: 100vh; background: var(--off-white); display: flex; flex-direction: column; }

.portal-topbar {
  height: 58px; background: var(--black);
  display: flex; align-items: center; padding: 0 32px; gap: 20px;
  position: sticky; top: 0; z-index: 50;
}
.portal-nav { display: flex; align-items: center; gap: 3px; margin-left: auto; }
.portal-nav a {
  padding: 6px 13px; border-radius: var(--r1); font-size: 13.5px;
  color: var(--tx-white-2); font-weight: 450; transition: all .1s;
}
.portal-nav a:hover { background: var(--black-3); color: var(--white); }
.portal-nav a.active { color: var(--white); background: var(--blue); }

.portal-hero {
  text-align: center; padding: 72px 20px 52px; position: relative;
  background: var(--white); border-bottom: 1px solid var(--bdr);
}
.portal-hero::before {
  content: ''; position: absolute; top: 0; left: 0; right: 0; bottom: 0;
  background: linear-gradient(180deg, rgba(37,99,235,.04) 0%, transparent 100%);
  pointer-events: none;
}
.portal-hero > * { position: relative; }
.portal-hero h1 { font-size: 2.4rem; margin-bottom: 12px; }
.portal-hero p  { font-size: 15px; color: var(--tx-soft); max-width: 420px; margin: 0 auto 28px; }

.portal-content { max-width: 840px; margin: 0 auto; padding: 32px 20px 52px; flex: 1; width: 100%; }

/* ── MISC ── */
.divider { height: 1px; background: var(--bdr); margin: 18px 0; }
.tag {
  display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px;
  background: var(--surface); border: 1px solid var(--bdr);
  border-radius: 4px; font-family: var(--mono); font-size: 11px; color: var(--tx-soft);
}
.flex            { display: flex; }
.items-center    { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-2  { gap: 8px; }  .gap-3 { gap: 12px; }
.mt-1   { margin-top: 4px; }
.mt-2   { margin-top: 8px; }
.mt-3   { margin-top: 12px; }
.mt-4   { margin-top: 16px; }
.mb-2   { margin-bottom: 8px; }
.mb-3   { margin-bottom: 12px; }
.mb-4   { margin-bottom: 16px; }
.text-sm       { font-size: 12.5px; }
.text-xs       { font-size: 11px; }
.text-muted    { color: var(--tx-muted) !important; }
.text-secondary{ color: var(--tx-soft) !important; }
.text-primary  { color: var(--tx-strong) !important; }
.text-blue     { color: var(--blue) !important; }
.text-green    { color: var(--green) !important; }
.text-red      { color: var(--red) !important; }
.text-yellow   { color: var(--yellow) !important; }
.font-mono     { font-family: var(--mono) !important; }
.font-600      { font-weight: 600; }
.truncate      { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hidden        { display: none !important; }
.w-full        { width: 100%; }

/* ── ANIMATIONS ── */
@keyframes fadeIn  { from { opacity: 0; transform: translateY(-2px); } to { opacity: 1; transform: none; } }
@keyframes spin    { to { transform: rotate(360deg); } }
@keyframes shimmer { from { background-position: 200% 0; } to { background-position: -200% 0; } }

.animate-in { animation: fadeIn .18s ease forwards; }
.spinner    { animation: spin .65s linear infinite; }
.skeleton {
  background: linear-gradient(90deg, var(--surface) 25%, var(--bdr) 50%, var(--surface) 75%);
  background-size: 200% 100%; animation: shimmer 1.3s infinite; border-radius: var(--r1);
}

[data-tip] { position: relative; }
[data-tip]::after {
  content: attr(data-tip); position: absolute;
  bottom: calc(100% + 5px); left: 50%; transform: translateX(-50%);
  background: var(--black); color: var(--white);
  font-family: var(--mono); font-size: 10.5px;
  padding: 4px 8px; border-radius: 5px; white-space: nowrap;
  pointer-events: none; opacity: 0; transition: opacity .1s; z-index: 400;
}
[data-tip]:hover::after { opacity: 1; }

/* ── RESPONSIVE ── */
@media (max-width: 900px) {
  .sidebar { transform: translateX(-100%); }
  .sidebar.open { transform: none; box-shadow: var(--shadow-xl); }
  .main-wrap { margin-left: 0; }
  .sidebar-toggle { display: flex !important; }
  .ticket-layout { grid-template-columns: 1fr; }
  .form-row-2, .form-row-3 { grid-template-columns: 1fr; }
  .stats-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 520px) {
  .portal-hero h1 { font-size: 1.9rem; }
  .main-content { padding: 14px; }
  .stats-grid { grid-template-columns: 1fr 1fr; }
  .portal-topbar { padding: 0 16px; }
}